Frequently Asked Questions at Kim Vegas Casino

How do I register?

Create your free account in moments. Just select any ‘Join’ button you see and follow the on-screen instructions. Enter a few personal details, and then you are all set!

What currencies do you support?

Currently, we support payments in euro, US dollar, Canadian dollar Indian rupee, Norwegian krone, Polish zloty, New Zealand dollar, South African rand and Japanese yen.

Can I change currency?

Yes, you can.

How fast are payments made?

Most payment options are instant. Bank transfers can take longer.

How fast are withdrawals made?

We know you want your winnings fast, so we process them immediately. Depending on your withdrawal method, this is usually instant.

However, some withdrawal options, particularly bank transfers, can take a few days. This is out of our control.

What are the deposit limits?

You will find the deposit limits and minimum deposit levels on the Payments page.

Are fees charged for payments and withdrawals?

We do not charge any additional fees for deposits or withdrawals. Most payment providers do not charge a fee for deposits or withdrawals, but some fees do apply. Please refer to the Payments page.

Are there any other payment or withdrawals restrictions?

In certain instances, we may limit the daily or weekly number of deposits and withdrawals. Please refer to our general Terms & Conditions.

Is proof of identity required to play at Kim Vegas Casino?

We reserve the right to seek player verification to ensure we abide by relevant laws and regulations.

How long does verification take if needed?

If documents are submitted promptly and clearly, we aim to verify within 24 hours.

What do I do if I forget my password or username?

Select the ‘Forgot Password?’ option and follow the steps. We will send you a password reset link to your registered email address.

If you cannot access that email address anymore, or have forgotten what email you used to sign-up, you must contact Support.

Can I create more than one account?

No. Only one account per person is allowed. Breaching this can lead to a ban from Kim Vegas Casino and confiscation of funds.

For the avoidance of doubt, we class one account as being from the same: family, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, other payment system account, one electronic device (computer, mobile phone, tablet, etc.).

What happens if the game freezes or my internet connection breaks?

Do not worry. Your game is automatically saved. You cannot lose money as a result of the game freezing or your internet connection going down.

If the game freezes, we recommend first trying to refresh the page. You can also close your internet program and restart. On rare occasions, you may have to clear the internet cache of saved data.

If you lose internet connection, wait until you are back online to continue your game.

What tools do you have for responsible gambling?

In the first case, you can add deposit limits to your account. This will stop you depositing more than you have agreed to within a specific time frame. You can also add time limits and loss limits to your account.

If you feel you are developing a gambling problem, please contact Support for extra help. We can temporarily freeze your account and, if required, we can permanently disable your account.

We recommend several independent third-party organisations that offer support for problem gambling:

Is my data and account secure?

Various data protection laws protect your data. And your account benefits from powerful encryption software to stop anyone accessing it.

We ask you not to share your account login details with anyone else, including friends and family.

How do I know the games are fair?

Kim Vegas Casino is licensed and regulated by the Curacao Authority, one of the strictest and most respected authorities in the world.

Our library of games come from the biggest and most widely-celebrated manufacturers and operators in the world. All the games are independently certified by organisations like eCOGRA who authenticate that gameplay and payouts are entirely random.

Each game’s Random Number Generator (RNG) ensures that games cannot be manipulated or influenced.

Can I delete my account?

You can block access to your account temporarily. And you can delete your account permanently – please note that this is irreversible.

Still have questions?

Try live chat or email support, and we will do our very best to help you!

Sign Up
We use cookies to improve your experience. By using our website you are accepting our Cookie Policy Cookie Policy